Refund policy

Updated 07/02/2024

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ownedbygod.com.au.

Or you can also request a return here: https://shopify.com/70973587760/account

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The Customer is responsible for the cost of shipping the return item back to us at the provided address.

You can always contact us for any return questions at support@ownedbygod.com.au.

Damaged/defective product
A free replacement or a refund will be offered if the problem is reported to the Owned By God support email indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) and any preordered/exclusive items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ownedbygod.com.au.